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We offer free delivery in Singapore and a flat international shipping rate of US$15. We ship to most International locations, however if you do not see your destination at check out, please contact us for further information.
Orders are despatched Monday to Friday. All orders (except in Singapore) are dispatched via DHL. Singapore orders are dispatched via Ninja Van. A signature will be required upon delivery. Customers are responsible for any payable duties for international orders.
Customer satisfaction is always our top priority, so we handle each query on an individual basis. We do our best to ensure you’re happy with your order, but if you are not, we accept returns within 20 days of purchase.
Returns must be sent back to us in their original condition, tags intact and in the same packaging in which they arrived. Please ensure that the Viola Grey box is properly protected in the provided cardboard packaging. Upon receiving returns, we will either send out your exchange order or refund your purchase in full.
Please note, secondary delivery charges for returns will be incurred. To authorize a return, please contact us with your order number at firstname.lastname@example.org.